Section 2 of the Republic Act (RA) 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018, states that:
“It is hereby declared that the policy of the state is to promote integrity, accountability, and proper management of public affairs and public property, as well as to establish effective practices aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness-related transactions in government.”
Section 6 of the Act stipulates that all government agencies shall set up their respective most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards, which shall be posted at the most conspicuous place, on their respective websites, and in the form of published materials such as handbooks written either in English or Filipino or in local dialect.
In strict adherence with Section 6 of RA 11032, the Schools Division Office of Caloocan City established the following service standards or DepEd Citizen’s Charter:
10th Ave., cor. P. Sevilla St., Grace Park, Caloocan City